Privacy Policy

POLICY PURPOSE

This personal information protection policy (hereinafter “Policy”) defines how Séchoir Mec. collects, uses, communicates, stores and destroys your personal information. For ease of reading, the expressions “we” or “MEC” will be used in the Policy.

The Policy applies to personal information that we collect, regardless of the manner, whether in person, by telephone or via our website, for example.

By accepting this Policy or providing us with personal information after having had the opportunity to review the Policy or any additional notice, you agree that your personal information will be processed in accordance with the Policy.

This Privacy Policy does not apply to, and MEC is not responsible for, third party websites that may be accessed by clicking on links on this website. . If you follow a link to a third party's website, that third party will have its own privacy policies which you should review before submitting any personal information.

ABOUT US

Séchoir MEC puts its 31 years of drying expertise at the service of its customers, made up of companies from all areas of the wood industry. A leader in its sector of activity, Séchoir MEC innovates in the design, manufacturing, installation and repair of wood drying equipment. .

We collect personal information for MEC in very little context, but mainly for the purposes of solicitations, billing and recruitment.

Please do not hesitate to contact our Privacy Officer with any questions, comments or complaints regarding the Policy, how we treat your personal information or to exercise your rights regarding your personal information. You can contact our personal information protection manager, Julie Magier , by email ( mec@sechoirmec.com ), by telephone at 819-751-2294 or at the address 105 Archibald-Campbell, Victoriaville, QC , G9B0W1

ROLES AND RESPONSIBILITIES WITHIN OUR ORGANIZATION

Information Protection Officer

• In the event of a confidentiality incident involving personal information, he must:
  • Inform everyone affected by the incident
  • Record communications made
  • Take part in assessing the harm caused by the incident
  • Notify the Commission for Access to Information of Quebec and the people whose information is concerned
  • Evaluate whether the incident presents a risk of serious harm and notify those likely to prevent or reduce the risk of serious harm
• Take measures to reduce risks and avoid new incidents
• Keep a record of privacy incidents

Director general

• Ensure training of new employees in IT security
• Ensure continuing IT security training is maintained with employees

Employees

• Notify the manager of any confidentiality incident that may occur

PERSONAL INFORMATION COLLECTED

We may collect and process different types of personal information in the course of our business and provision of services.

In order to bill our mandates and pay our suppliers, we collect billing and financial information (such as billing address), bank account information or payment data. This information is processed in the Genius solutions software, a Canadian company also subject to the law on the protection of personal information.

For recruitment, we collect information such as resumes, education and employment history information, details regarding professional affiliations and other information relevant to potential recruitment.

In terms of business development, we collect data on our website when you register for webinars, training and our newsletter, as well as when you complete a form.

We also collect, through cookies on our website, technical information, such as details about visits to our site, your interaction with our advertising and our online content. We use the service of third-party sites, such as Google and Facebook, to promote certain content.

When you visit our website, these third parties may use cookies, web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on our website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertisements based on your interests. You can view cookies and destroy them if you wish. So you have full control. We advise you to refer to your browser settings to make the appropriate changes.

STORAGE DURATION AND DESTRUCTION OF DATA

In terms of information collected about our customers, we keep it for as long as the customer does business with us, unless otherwise notified from them. We use the same logic for supplier data. Hiring information is kept for an indefinite period, in the event that we need the candidate.

USE OF INFORMATION

We may use personal information in any of the ways set out below, with your consent or, where applicable, another legal basis:

• In order to provide our services
• In order to facilitate the use of our website and to ensure that the content is relevant
• For marketing and business development purposes – to provide details of new services, to send invitations to webinars or events, where an individual has opted in to receive such information
• For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the role they are applying for
• To ensure we get paid – to collect payments owed to us

INFORMATION SHARING

We may also share personal information with certain third parties, such as:

• Government authorities and law enforcement agencies, where required by applicable laws. We may disclose personal information and other information to them if we are required to do so under laws, including tax laws.
• The purchaser, successor or assignee, in the context of any merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or cases involving the transfer, to one or more third parties, of personal information as a business asset.

PRESERVATION AND PROTECTION OF PERSONAL INFORMATION

Every employee is made aware of the importance of confidentiality. Any employee who does not act in accordance with the law would be subject to consequences up to and including dismissal. All of his computer access would then be revoked.

To protect personal information held by MEC, we follow generally accepted industry standards to protect the information submitted to us, both at the time of transmission and once we receive it. We have taken steps to ensure that staff members who have access to your personal information are only those who have a need to know it.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the breach of our safeguards.

RIGHTS CONCERNING YOUR PERSONAL INFORMATION

The law gives you different rights with respect to your personal information. You have in particular the following rights :

• Access: the right to ask whether we are processing information and, if so, to have access to the personal information we hold about you
• Withdrawal of consent: the right to withdraw your consent to the communication or use of personal information held
• Rectification: the right to request rectification of any incomplete or inaccurate personal information we hold
• Complaint: the right to make a complaint addressed to our personal information protection officer, as identified in section 2 of this Policy, or to file a complaint with the Commission de l'access à l'information du Québec, if you believe that a violation of privacy laws has been committed.

HANDLING COMPLAINTS

A complaint constitutes dissatisfaction with MEC by an individual who feels wronged in the management of their personal information. Please be assured that any complaints are treated confidentially. An anonymous complaint is considered not received. Any informal approach to correcting a particular problem does not constitute a complaint, as long as the problem is dealt with as part of MEC's regular activities and without a written complaint having been filed by an individual.

The person responsible for handling complaints is our Privacy Officer, Julie Magier . He acts as a respondent and ensures adequate training of staff in this regard. Its task is to ensure that acknowledgment of receipt is sent, to investigate the content of the complaints and to respond to the complainant.

The individual who wishes to make a complaint must do so by email to the following address: mec@sechoirmec.com

The communication must indicate the following:

• Name of complainant
• His address
• His phone number _
• Their email or fax number, if applicable
• Grounds for complaint submitted

Any employee receiving a complaint must forward it, upon receipt, to the person responsible for applying the Policy. If it is received verbally, he must inform the complainant of this Policy and invite him to send his complaint by email.

The manager must acknowledge receipt of the complaint within 5 working days of receipt. To ensure fair and transparent treatment, each complaint is the subject of a separate file. The process of handling a complaint is initiated within a maximum of 5 working days of receipt.

The complaint must be processed within a reasonable time, i.e. within 30 days following receipt of all the information necessary for its study. In the exceptional event that a complaint cannot be processed within the deadline, the complainant must be informed of the reasons for the delay and the steps taken to date in processing their complaint. He must also be informed of the deadline within which the decision will be transmitted to him.

Once the complaint has been examined and the analysis completed, the manager must send the complainant a final, written and reasoned response.

POLICY UPDATE

We may, if necessary, modify the Policy to reflect changes in our business processes or in the law.