This personal information protection policy (hereinafter “Policy”) defines how Séchoir Mec. collects, uses, communicates, stores and destroys your personal information. For ease of reading, the expressions “we” or “MEC” will be used in the Policy.
The Policy applies to personal information that we collect, regardless of the manner, whether in person, by telephone or via our website, for example.
By accepting this Policy or providing us with personal information after having had the opportunity to review the Policy or any additional notice, you agree that your personal information will be processed in accordance with the Policy.
Séchoir MEC puts its 31 years of drying expertise at the service of its customers, made up of companies from all areas of the wood industry. A leader in its sector of activity, Séchoir MEC innovates in the design, manufacturing, installation and repair of wood drying equipment. .
We collect personal information for MEC in very little context, but mainly for the purposes of solicitations, billing and recruitment.
Please do not hesitate to contact our Privacy Officer with any questions, comments or complaints regarding the Policy, how we treat your personal information or to exercise your rights regarding your personal information. You can contact our personal information protection manager, Julie Magier , by email ( email@example.com ), by telephone at 819-751-2294 or at the address 105 Archibald-Campbell, Victoriaville, QC , G9B0W1
ROLES AND RESPONSIBILITIES WITHIN OUR ORGANIZATION
Information Protection Officer
PERSONAL INFORMATION COLLECTED
We may collect and process different types of personal information in the course of our business and provision of services.
In order to bill our mandates and pay our suppliers, we collect billing and financial information (such as billing address), bank account information or payment data. This information is processed in the Genius solutions software, a Canadian company also subject to the law on the protection of personal information.
For recruitment, we collect information such as resumes, education and employment history information, details regarding professional affiliations and other information relevant to potential recruitment.
In terms of business development, we collect data on our website when you register for webinars, training and our newsletter, as well as when you complete a form.
We also collect, through cookies on our website, technical information, such as details about visits to our site, your interaction with our advertising and our online content. We use the service of third-party sites, such as Google and Facebook, to promote certain content.
STORAGE DURATION AND DESTRUCTION OF DATA
In terms of information collected about our customers, we keep it for as long as the customer does business with us, unless otherwise notified from them. We use the same logic for supplier data. Hiring information is kept for an indefinite period, in the event that we need the candidate.
USE OF INFORMATION
We may use personal information in any of the ways set out below, with your consent or, where applicable, another legal basis:
We may also share personal information with certain third parties, such as:
PRESERVATION AND PROTECTION OF PERSONAL INFORMATION
Every employee is made aware of the importance of confidentiality. Any employee who does not act in accordance with the law would be subject to consequences up to and including dismissal. All of his computer access would then be revoked.
To protect personal information held by MEC, we follow generally accepted industry standards to protect the information submitted to us, both at the time of transmission and once we receive it. We have taken steps to ensure that staff members who have access to your personal information are only those who have a need to know it.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the breach of our safeguards.
RIGHTS CONCERNING YOUR PERSONAL INFORMATION
The law gives you different rights with respect to your personal information. You have in particular the following rights :
A complaint constitutes dissatisfaction with MEC by an individual who feels wronged in the management of their personal information. Please be assured that any complaints are treated confidentially. An anonymous complaint is considered not received. Any informal approach to correcting a particular problem does not constitute a complaint, as long as the problem is dealt with as part of MEC's regular activities and without a written complaint having been filed by an individual.
The person responsible for handling complaints is our Privacy Officer, Julie Magier . He acts as a respondent and ensures adequate training of staff in this regard. Its task is to ensure that acknowledgment of receipt is sent, to investigate the content of the complaints and to respond to the complainant.
The individual who wishes to make a complaint must do so by email to the following address: firstname.lastname@example.org
The communication must indicate the following:
Any employee receiving a complaint must forward it, upon receipt, to the person responsible for applying the Policy. If it is received verbally, he must inform the complainant of this Policy and invite him to send his complaint by email.
The manager must acknowledge receipt of the complaint within 5 working days of receipt. To ensure fair and transparent treatment, each complaint is the subject of a separate file. The process of handling a complaint is initiated within a maximum of 5 working days of receipt.
The complaint must be processed within a reasonable time, i.e. within 30 days following receipt of all the information necessary for its study. In the exceptional event that a complaint cannot be processed within the deadline, the complainant must be informed of the reasons for the delay and the steps taken to date in processing their complaint. He must also be informed of the deadline within which the decision will be transmitted to him.
Once the complaint has been examined and the analysis completed, the manager must send the complainant a final, written and reasoned response.
We may, if necessary, modify the Policy to reflect changes in our business processes or in the law.